UCLIC Research Seminar Series
Governments, healthcare sectors, public organisations, and innovation tanks are investing in initiatives and projects that directly engage and involve the public in the design of civic and other services. Yet how such "citizen engagement" work should be carried out and what human factors need to be considered and accounted for remain open questions. We present two research cases that investigated methodology (the how) and individual characteristics (the who) in the citizen engagement arena. The first case was a year-long multi-stakeholder project aiming to create behaviour change around food waste recycling services through innovative and playful technology placed "in the wild." The citizen engagement approach we developed and undertook is presented and reflected upon as a series of challenges, successes, and lessons learned. The second case was a mixed methods study that explored the role of the introversion-extraversion personality trait in a co-design workshop on an urban HCI technology. Against expectation, the role that this individual characteristic played did not quite match what has been found in other non-co-design ideation and brainstorming situations. We end with an open discussion on how these findings may extend to other citizen engagement contexts and what lies on the horizon for future work in this area.