UCLIC Research Seminar Series
It is commonly known that many digital health interventions suffer from poor uptake, with some studies reporting participant retention rates as low as 1%. One of the reasons for discontinuation is poor 'fit' of the intervention in participants' daily lives.
'Patient work', a concept that forms the basis of patient-centred care, may offer insights into why interventions fail to achieve uptake, despite the best of intentions. Derived from health ergonomics, patient work describes the work conducted by individuals to manage their health (e.g. taking medications, preparing special meal), and the contextual factors (e.g. physical, social, organisational) affecting these tasks.
Focusing on individuals with type 2 diabetes, this study employs a mixed-method design using body camera, time-use diaries, home visits, photos and interviews, to document a wide range of self-management activities and personal contexts.
This presentation summarises my collaboration with colleagues and MSc students from the 2019 cohort during my sabbatical at UCL. We will highlight some of the preliminary findings and insights in Patient Work, and discuss future directions.
Dr Annie Lau (BE, PhD) is a senior research fellow at the Centre for Health Informatics, Australian Institute of Health Innovation, within Macquarie University (Sydney, Australia). She leads one of the most active consumer informatics research programmes in Australia, investigating new ways to improve patient health using digital technology. She has a background in Health Informatics. Dr Lau is a recipient of the NSW Health Early-Mid Career Fellowship. During 2019, she is a visiting fellow at UCL Interaction Centre and UCL eHealth unit where she collaborated with MSc students and UCL academics to explore Patient Work from a HCI perspective.