UCLIC Research Seminar Series
From cryptocurrencies to mobile banking apps, and QR codes to facial recognition-enabled payment, digital currencies and financial technologies are changing the ways that we think about and use money. The emergence of various forms of digital money and innovative digital financial services allows stores of value to be created, held, moved, measured, and exchanged in novel ways. Yet the success of these new forms of transactional media is largely dependent on the ways that users come to agree on them as useful and credible as viable forms of exchange, and on how they support the ways that their users interact around them and make sense of their ongoing transactional progress. The focus of this seminar lies in ordinary financial interactions: the kinds of consumer payments that are routinely made in everyday transactions, in shops, bars, restaurants, and hairdressing salons. Using data from fieldwork in the UK and China, the presentation will explore the rich forms of interactional work that take place around the use of money and opportunities for design in making financial transactions.
Mark Perry is Professor in Human-Computer Interaction at the Department of Computer Science at Brunel University. He is an interdisciplinary researcher with interests spanning design, cognitive science, computing and social science, and would probably be best described as a 'user studies' researcher. His work involves evaluating how digital technology is practically used by people in support of interaction design and the organisation of collaborative systems - covering the internet of things (IoT), digital displays, mobile and ubiquitous technology, digital and mobile money, emerging financial services, collaborative video production, interactive automotive media, and domestic technologies. Mark currently serves on the ACM SIGCHI Executive Committee as Adjunct Chair for Volunteer Development. He holds funding from the EPSRC to investigate digital money, working with fintechs, the Bank of England and the ONS, and was recently awarded an International Fellowship from the Royal Society to explore the use of digital money in China.