UCLIC Research Seminar Series
Recording of Talk
A recording of this talk is available on the UCLIC YouTube channel: https://youtu.be/nQDRQLiYjGI
User-centered design recognizes the importance of considering the specific needs of clients and professionals when designing technical support. In some cases, creating a better ecosystem may indeed require facilitating collaboration between clients, professionals, or both. By focusing on collaboration between these stakeholders (inter-client, inter-professional, and client-professional), technology solutions can be designed to better meet their needs and facilitate effective communication, collaboration, and mutual understanding. In this talk, I will present a series of our research projects that highlight the importance of considering the specific needs of clients, professionals, and their collaboration when designing technical support. These examples include stakeholders in PrEP medication, migrant workers in healthcare, peers in physical activity, peers in co-creation, and judges in COMPAS. Through these cases, I will demonstrate how we use a variety of mixed research methods and design approaches to understand and meet the needs of clients and professionals. These methods also provide valuable insights into the dynamics of communications and interactions between clients, between professionals, and between clients and professionals, and help us align their goals and objectives. In addition, I would discuss the implications of the adaptability of the design approach, particularly in participatory design workshops that promote the participation of clients and professionals. By engaging clients and professionals in design workshops, whether synchronously or asynchronously, we can gain a deeper understanding of their communication and collaboration dynamics, ultimately enabling us to provide better services.
Yuan-Chi Tseng is a visiting professor at the UCL Interaction Centre (UCLIC) of University College London from February 2023 to August 2023. He is currently an Associate Professor at the Institute of Service Science, National Tsing Hua University, and holds various directorships related to innovation design, innovative entrepreneurship education, and digital education transformation (e.g., Director of the Office of Emerging Technology and E-Learning Promotion, Convenor of the Innovation Design Group and Program, CEO of the TzaiwuCollege of NTHU's Residential College).
Yuan-Chi Tseng is a researcher and designer within the field of Human-Computer Interaction, focusing on human-AI interaction, digital health, creative team collaboration, and user experience. His background and research lie at the intersection of design, humanities, and interaction science. Currently, he is focused on designing AI-based technology support to facilitate collaboration involving inter-client, inter-professional, and client-professional, as well as to facilitate mutual understanding of human and AI to provide better services and meet the needs of stakeholders.
Yuan-Chi is actively involved in the scientific community and participates in conferences and events related to Human-Computer Interaction (HCI), Computer-Supported Cooperative Work (CSCW), User Experience (UX), and Medical & Design fields. He has served in various roles such as Associate Chair, Program Board, General Co-Chair, Program Chair, Workshop Co-Chair, and Paper Co-Chair for conferences like CHI, CSCW, MobileHCI, HCII and TAICHI. In addition, he has provided review services for several prestigious academic journals, including the International Journal of Human-Computer Studies (IJHCS), Cognitive Science, Journal of Vision, Journal of Experimental Psychology: Applied, Frontiers in Human Neuroscience, ACM Transactions on Interactive Intelligent Systems (TiiS), International Journal of Design, and many others. He is currently one of IJHCS's Associate Editors.