UCLIC Research Seminar Series
Advances in Information and Communication Technologies (ICTs) present exciting opportunities for addressing transportation challenges (e.g., poor service availability, reliability, quality, and infrastructure access). However, millions of low-income Americans do not share these benefits equally according to past research. In this presentation, I will discuss the results of several investigations that show how low-income and transportation-scarce Detroiters perceive and experience technological innovations in transportation such as real-time ridesharing services and online grocery delivery. The results of these investigations surface the challenges of deploying such systems in underserved areas and broader issues like the digital divide that exclude populations facing financial constraints. In this presentation, I will discuss policy and design principles that could lead to new transportation models that focus on socio-technical integration with community capabilities and resources. This presentation concludes with a discussion of opportunities to imagine and assess future community-based solutions to transportation challenges in the context of employment and health.
Tawanna is an Associate Professor at the University of Michigan's School of Information and holds a courtesy appointment with the Electrical Engineering and Computer Science Department. She leads the Social Innovations Group (SIG), an interdisciplinary group of individuals whose vision is to design, build, and enhance technologies to solve real-world problems affecting marginalized groups and individuals primarily in the U.S. Her current projects aim to address unemployment, environmental sustainability, and technical literacy by fostering social and socio-technical capital within these communities.
Tawanna is an ACM Distinguished Member and an inaugural recipient of the Skip Ellis Early Career Award. She holds an M.S. and Ph.D. in Human-Computer Interaction from Carnegie Mellon University, an M.S. in Computer Science from the Oregon Health and Science University, and a B.S. in Computer Engineering from North Carolina State University. For several years, she was also a software engineer in Intel Corporation's Desktop Board and LAN Access Divisions.
Tawanna R. Dillahunt and Tiffany C. Veinot. 2018. Getting There: Barriers and Facilitators to Transportation Access in Underserved Communities. ACM Trans. Comput.-Hum. Interact. 25, 5, Article 29 (October 2018), 39 pages. https://dl.acm.org/doi/10.1145/3233985
Tawanna R. Dillahunt, Juan F. Maestre, Vaishnav Kameswaran, Erica Poon, John Osorio Torres, Mia Gallardo, Samantha E. Rasmussen, Patrick C. Shih, Alice Bagley, Samuel L.A. Young, and Tiffany C. Veinot. 2022. Trust, Reciprocity, and the Role of Timebanks as Intermediaries: Design Implications for Addressing Healthcare Transportation Barriers. In CHI Conference on Human Factors in Computing Systems (CHI '22), April 29-May 5, 2022, New Orleans, LA, USA. ACM, New York, NY, USA, 22 pages. https://doi.org/10.1145/3491102.3502494
Tawanna R. Dillahunt, Sylvia Simioni, and Xuecong Xu. 2019. Online Grocery Delivery Services: An Opportunity to Address Food Disparities in Transportation-scarce Areas. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19). Association for Computing Machinery, New York, NY, USA, Paper 649, 1-15. DOI:https://doi.org/10.1145/3290605.3300879