Dominic Furniss

Dominic Furniss
Senior Research Associate
[email address hidden]
+44 (0)20 3108 7062 (x57062)
Room: 2.06
UCLIC, University College London
66 - 72 Gower Street
London, WC1E 6EA
United Kingdom

Interaction design for healthcare; sociotechnical systems; Distributed Cognition; human error; Resilience Engineering; Grounded Theory; usability evaluation methods; understanding the situated use of tools, methods, artefacts and people 'in context' from a qualitative perspective; Public Engagement; Patient and Public Involvement (PPI).

News

Notices

  • ErrorDiary is a Twitter feed of amusing everyday errors. If you're lecturing on Human Error you can use this as a resource, or you can follow it just for fun! Please join and contribute. Originally started by @FaintSignals. A small excerpt can be found here.

Brief biography

I am a researcher co-investigator on CHI+MED (EPSRC EP/G059063/1) and ECLIPSE (NIHR 12/209/27). My role is to investigate how medical devices are used in practice through interviews and observations. I specialise in evaluation and systematic qualitative research, methods and theory more broadly - we have recently published a book on Qualitative HCI Research. My current contributions revolve around four main themes:

1) Operationalising Distributed Cognition: DiCoT (Distributed Cognition for Teamwork) is a method that combines the structure of Contextual Inquiry and theory of Distributed Cognition. It was conceived as part of my MSc thesis and has been applied and developed inside and outside of UCLIC.

2) Operationalising Resilience Engineering: RMF (Resilience Markers Framework) is a framework that was conceived as part of my work in Norway. It has been used inside and outside UCLIC. We have also proposed an adaptation of FRAM so it is more applicable beyond safety.

3) Understanding 'situated methods': My PhD thesis investigated practitioner's adoption and adaptation of methods in HCI. My PhD thesis has been downloaded >1000 times from UCL Discovery, cited in two major European projects (MAUSE and TwinTide) and in 17 international papers.

4) Making Fieldwork for Healthcare and Medical Device evaluation more accessible: I led an international workshop where researchers shared their experiences and lessons learnt. This activity contributed to the development of two books to provide guidance to the broader community. I was lead editor on both books.

Research Publications

Authors
Title
Year
Publication
B Edwards, CA Gloor, F Toussaint, C Guan, Dominic Furniss Human factors: The pharmaceutical supply chain as a complex sociotechnical system 2021 International Journal for Quality in Health Care, Journal article
Dominic Furniss, M Sujan, J Henderson, D Embrey A human factors review of road tanker offloading across multiple organizations: Simple, complicated and complex problems 2020 Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019, Conference paper (text)
M Sujan, Dominic Furniss, D Embrey, M Elliott, D Nelson, S White, I Habli, N Reynolds Critical barriers to safety assurance and regulation of autonomous medical systems 2020 Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019, Conference paper (text)
Y Jani, GM Chumbley, Dominic Furniss, Ann Blandford, B Franklin The potential role of smart infusion devices in preventing or contributing to medication administration errors: a descriptive study of two datasets 2020 Journal of Patient Safety, Journal article
S Garfield, Dominic Furniss, F Husson, M Etkind, M Williams, J Norton, D Ogunleye, B Jubraj, H Lakhdari, BD Franklin How can patient-held lists of medication enhance patient safety? A mixed-methods study with a focus on user experience 2020 BMJ Quality & Safety, Journal article
Jolien Vos, BD Franklin, G Chumbley, Galal Galal-Edeen, Dominic Furniss, Ann Blandford Nurses as a source of system-level resilience: Secondary analysis of qualitative data from a study of intravenous infusion safety in English hospitals 2020 International Journal of Nursing Studies, Journal article
M Sujan, Dominic Furniss, J Anderson, J Braithwaite, E Hollnagel Towards a syllabus for resilient health care 2020 Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019, Conference paper (text)
Dominic Furniss, D Nelson, I Habli, S White, M Elliott, N Reynolds, M Sujan Using FRAM to explore sources of performance variability in intravenous infusion administration in ICU: A non-normative approach to systems contradictions 2020 Applied Ergonomics, Journal article
Dominic Furniss, M Sujan, J Henderson, D Embrey What makes Human factors critical task reviews flourish or stall? Exploring performance variability using FRAM 2020 Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019, Conference paper (text)
Dominic Furniss, S Garfield, F Husson, Ann Blandford, BD Franklin Distributed Cognition: Understanding Complex Sociotechnical Informatics. 2019 Chapter
Dominic Furniss, A Mayer, BD Franklin, Ann Blandford Exploring structure, agency and performance variability in everyday safety: An ethnographic study of practices around infusion devices using distributed cognition 2019 Safety Science, Journal article
M Sujan, Dominic Furniss, K Grundy, H Grundy, D Nelson, M Elliott, S White, I Habli, N Reynolds Human factors challenges for the safe use of artificial intelligence in patient care 2019 BMJ Health and Care Informatics, Journal article
Ann Blandford, PC Dykes, BD Franklin, Dominic Furniss, Galal Galal-Edeen, KO Schnock, DW Bates Intravenous Infusion Administration: A Comparative Study of Practices and Errors Between the United States and England and Their Implications for Patient Safety 2019 Drug Saf, Journal article
MA Sujan, Dominic Furniss, J Anderson, J Braithwaite, E Hollnagel Resilient Health Care as the basis for teaching patient safety – A Safety-II critique of the World Health Organisation patient safety curriculum 2019 Safety Science, Journal article
Dominic Furniss, Franklin B Dean, Ann Blandford The devil is in the detail: How a closed-loop documentation system for IV infusion administration contributes to and compromises patient safety 2019 Health Informatics Journal, Journal article
S Mohsin-Shaikh, Dominic Furniss, Ann Blandford, M McLeod, T Ma, MY Beykloo, BD Franklin The impact of electronic prescribing systems on healthcare professionals' working practices in the hospital setting: a systematic review and narrative synthesis 2019 BMC Health Serv Res, Journal article
D Alsaeed, Dominic Furniss, Ann Blandford, F Smith, M Orlu Carers’ experiences of home enteral feeding: a survey exploring medicines administration challenges and strategies 2018 Journal of Clinical Pharmacy and Therapeutics, Journal article
Imogen Lyons, Dominic Furniss, Ann Blandford, G Chumbley, I Iacovides, L Wei, Anna Cox, Anna Cox, A Mayer, Jolien Vos Errors and discrepancies in the administration of intravenous infusions: a mixed methods multihospital observational study 2018 BMJ Quality and Safety, Journal article
Dominic Furniss, Imogen Lyons, B Franklin, A Mayer, G Chumbley, L Wei, Anna Cox, Anna Cox, Jolien Vos, Galal Galal-Edeen Procedural and documentation variations in intravenous infusion administration: a mixed methods study of policy and practice across 16 hospital trusts in England 2018 BMC Health Services Research, Journal article
S Garfield, Dominic Furniss, F Husson, M Turley, BD Franklin Use of patient-held information about medication (PHIMed) to support medicines optimisation: protocol for a mixed-methods descriptive study 2018 BMJ Open, Journal article
Dominic Furniss, Paul Curzon, Ann Blandford Exploring organisational competences in Human Factors and UX project work: Managing careers, project tactics and organisational strategy. 2017 Ergonomics, Journal article
CK Craven, B Doebbeling, Dominic Furniss, RJ Holden, F Lau, LL Novak Evidence-based health informatics frameworks for applied use 2016 Chapter
Ann Blandford, Dominic Furniss, Imogen Lyons, G Chumbley, I Iacovides, L Wei, Anna Cox, A Mayer, K Schnock, DW Bates Exploring the Current Landscape of Intravenous Infusion Practices and Errors (ECLIPSE): protocol for a mixed-methods observational study 2016 BMJ Open, Journal article
Dominic Furniss, I Iacovides, Imogen Lyons, Ann Blandford, BD Franklin Patient and public involvement in patient safety research: a workshop to review patient information, minimise psychological risk and inform research 2016 Research Involvement and Engagement, Journal article
Dominic Furniss Public and social media engagement for human factors/ergonomics practitioners: Outreach, research, and networking 2016 Chapter
Ann Blandford, Dominic Furniss, Stephann Makri Qualitative HCI Research: Going Behind the Scenes 2016 Synthesis Lectures on Human-Centered Informatics, Journal article
Dominic Furniss, Paul Curzon, Ann Blandford Using FRAM beyond safety: A case study to explore how sociotechnical systems can flourish or stall 2016 Theoretical Issues in Ergonomics Science, Journal article
Dominic Furniss, R Randell, S Taneva, H Mentis, D Wolstenholme, A Dearden, Aisling Ann O'Kane, Ann Blandford Ethics, Governance, and Patient, Public Involvement in Healthcare 2015 Chapter
H Mentis, S Taneva, Ann Blandford, Dominic Furniss, R Ratwani, R Randell, A Chagpar Impact of Fieldwork in Healthcare: Understanding Impact on Researchers, Research, Practice and Beyond 2015 Chapter
Dominic Furniss, P Masci, Paul Curzon, A Mayer, Ann Blandford Exploring medical device design and use through layers of distributed cognition: how a glucometer is coupled with its context. 2015 JOURNAL OF BIOMEDICAL INFORMATICS, Journal article
Dominic Furniss Fieldwork for Healthcare: Guidance for Investigating Human Factors in Computing Systems 2015 Book
H Underwood, R Thompson, A Chagpar, Dominic Furniss Readying the Researcher for Fieldwork in Healthcare 2015 Chapter
E Berndt, Dominic Furniss, Ann Blandford Learning Contextual Inquiry and Distributed Cognition: a case study on technology use in anaesthesia 2015 COGNITION TECHNOLOGY & WORK, Journal article
Ann Blandford, E Berndt, K Catchpole, Dominic Furniss, A Mayer, H Mentis, Kane AA O, T Owen, A Rajkomar, R Randell Strategies for conducting situated studies of technology use in hospitals 2015 COGNITION TECHNOLOGY & WORK, Journal article
P Masci, Paul Curzon, Dominic Furniss, Ann Blandford Using PVS to support the analysis of distributed cognition systems 2015 Innovations in Systems and Software Engineering, Journal article
Charlene Jennett, Dominic Furniss, I Iacovides, Sarah Wiseman, Sandy Gould, Anna Cox Exploring Citizen Psych-Science and the Motivations of Errordiary Volunteers. 2014 Hum. Comput., Journal article
Charlene Jennett, Dominic Furniss, I Iacovides, Sarah Wiseman, Sandy Gould, Anna Cox Exploring Citizen Psych-Science and the Motivations of Errordiary Volunteers 2014 Human Computation, Journal article
Sandy Gould, Dominic Furniss, Charlene Jennett, Sarah Wiseman, I Iacovides, Anna Cox MOODs: Building Massive Open Online Diaries for Researchers, Teachers and Contributors 2014 CHI 2014, Conference paper (text)
Ann Blandford, Dominic Furniss, Chris Vincent Patient safety and interactive medical devices: Realigning work as imagined and work as done 2014 Clinical Risk, Journal article
Dominic Furniss HCI Observations on an Oncology Ward: A Fieldworker's Experience 2014 Chapter
B Petreca, D Atkinson, N Bianchi-Berthouze, Dominic Furniss, S Baurley The future of textiles sourcing: exploring the potential for digital tools 2014 9th Design & Emotion International Conference, Conference paper (text), Colombia
Dominic Furniss, I Iacovides, Charlene Jennett, Sandy Gould, Anna Cox, Ann Blandford How to run an Errordiary workshop: Exploring errors and resilience strategies with patients, professionals and the public 2014 Third Resilience Health Care Net Meeting, Conference paper (text), Hindsgavl Castle, Denmark
Dominic Furniss, N Barber, Imogen Lyons, L Eliasson, Ann Blandford Unintentional non-Adherence: Can a spoon full of resilience help the medicine go down? 2014 BMJ QUALITY & SAFETY, Journal article
Charlene Jennett, Dominic Furniss, I Iacovides, Anna Cox In the MOOD for Citizen Psych-Science 2014 Citizen Cyberscience Summit 2014, Conference paper (text), London, UK
Dominic Furniss, Ann Blandford, A Mayer The Wrong Trousers: Misattributing medical device issues to the wrong part of the sociotechnical system 2014 Conference paper (text), CHI 2014 workshop: HCI Research in Healthcare: Using Theory from Evidence to Practice
Dominic Furniss, Ann Blandford, P Masci, Paul Curzon, A Mayer 7 Themes for guiding situated ergonomic assessments of medical devices: A case study of an inpatient glucometer 2014 APPLIED ERGONOMICS, Journal article
K Sellen, S Taneva, Dominic Furniss, Aisling Ann O'Kane, Y Chen, Ann Blandford Workshop abstract: HCI research in healthcare: Using theory from evidence to practice 2014 Conference on Human Factors in Computing Systems - Proceedings, Conference paper (text)
Jonathan Back, I Iacovides, Dominic Furniss, Chris Vincent, Anna Cox, Ann Blandford Designing Better Prescription Charts: Why we can’t just ask the nurses. 2013 Conference paper (text), CHI 2013 Workshop: Safer Interaction in Medical Devices (CHI+MED)
Dominic Furniss, Ann Blandford, BE John Engineering: upfront effort, downstream pay-back. 2013 CHI Extended Abstracts, Conference paper (text)
Dominic Furniss, Aisling Ann O'Kane, R Randell, S Taneva, H Mentis, Ann Blandford HCI fieldwork in healthcare: creating a graduate guidebook 2013 CHI'13 Extended Abstracts on Human Factors in Computing Systems, Conference paper (text)
Dominic Furniss HCI Observations on an Oncology Ward: A Fieldworker’s Experience 2013 CHI 2013 workshop: HCI Fieldwork in Healthcare – Creating a Graduate Guidebook., Conference proceeding
P Masci, Paul Curzon, Dominic Furniss, Ann Blandford Using PVS to support the analysis of distributed cognition systems 2013 Innovations in Systems and Software Engineering, Journal article
Dominic Furniss, Jonathan Back, Ann Blandford Cognitive resilience: can we use Twitter to make strategies more tangible? 2012 ECCE, Conference paper (text)
Dominic Furniss, Rachel Benedyk Digital Story Pragmatics: Tips & Tricks 2012 CHI 2012: the 30th ACM Conference on Human Factors in Computing Systems: Workshop: A Contextualised Curriculum for HCI, Conference abstract/presentation slides, Austin, Texas
Sarah Wiseman, Sandy Gould, Dominic Furniss, Anna Cox Errordiary: Support for Teaching Human Error 2012 Conference paper (text), CHI 2012 Workshop: A Contextualised Curriculum for HCI
J Werth, Dominic Furniss Medical Equipment Library design: Revealing issues and best practice using DiCoT 2012 IHI'12 - Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium, Conference paper (text)
J Black, Dominic Furniss, C Myketiak, Paul Curzon, P McOwan Microwave Racing: An Interactive Activity to Enthuse Students About HCI 2012 CHI 2012: the 30th ACM Conference on Human Factors in Computing Systems: Workshop: A Contextualised Curriculum for HCI, Conference abstract/presentation slides, Austin, Texas
P Masci, Dominic Furniss, Paul Curzon, MD Harrison, Ann Blandford Supporting field investigators with PVS: A case study in the healthcare domain 2012 Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Journal article
Dominic Furniss, Jonathan Back, Ann Blandford, M Hildebrandt, H Broberg A Resilience Markers Framework for Small Teams 2011 Reliability Engineering & System Safety, Journal article
George Buchanan, Jonathan Back, Dominic Furniss, Ann Blandford Attention: Can appropriation be linked to an individual's resilience? Proc. Workshop on Appropriation and Creative Use 2011 CHI Workshop on Appropriation and Creative Use, Conference paper (text)
Dominic Furniss, Rachel Benedyk Boundaries and Three Points on a Virtuous Circle: Digital stories, public engagement, and teaching students 2011 CHI 2011: the 29th ACM Conference on Human Factors in Computing Systems: Workshop: Video Interaction - Making Broadcasting a Successful Social Media, Conference abstract/presentation slides, Vancouver, Canada
Dominic Furniss, Ann Blandford, A Mayer Considering Unremarkable Computing for Healthcare 2011 Workshop on Interactive Systems in Healthcare (WISH), Workshop at AMIA 2011 Annual Symposium, Conference paper (text)
Dominic Furniss, Ann Blandford, Paul Curzon Confessions from a grounded theory PhD: Experiences and lesson learnt 2011 CHI, Conference paper (text)
Y Li, P Oladimeji, C Monroy, A Cauchi, Harold Thimbleby, Dominic Furniss, Chris Vincent, Ann Blandford Design of Interactive Medical Devices: Feedback and Its Improvement 2011 ITME 2011 - Proceedings: 2011 IEEE International Symposium on IT in Medicine and Education, Conference paper (text), Piscataway, UC
Dominic Furniss Microwave racing. 2011 CHI Extended Abstracts, Conference paper (text)
P Masci, Paul Curzon, Ann Blandford, Dominic Furniss Modelling distributed cognition systems in PVS 2011 Fourth International Workshop on Formal Method for Interactive Systems (FMIS), Conference paper (text)
P Masci, Paul Curzon, H Huang, Rimvydas Ruksenas, Ann Blandford, Dominic Furniss, A Rajkomar Towards a Formal Framework for Reasoning about the Resilience of Dynamic Interactive Systems 2011 13th European Workshop on Dependable Computing, Conference paper (text)
Dominic Furniss, Jonathan Back, Ann Blandford Unwritten rules for safety and performance in an oncology daycare unit: testing the Resilience Markers Framework 2011 Fourth Symposium on Resilience Engineering, Conference paper (text)
Dominic Furniss, Ann Blandford, A Rajkomar, Chris Vincent, A Mayer The visible and the invisible: Distributed Cognition for medical devices 2011 EICS4Med 2011: Proceedings of the 1st International Workshop on Engineering Interactive Computing Systems for Medicine and Health Care: Pisa, Italy: June, 2011, Conference paper (text)
Dominic Furniss, Ann Blandford, A Mayer Unremarkable errors: Low-level disturbances in infusion pump use 2011 British HCI, Conference paper (text), Swindon, UK
Rachel Benedyk, Dominic Furniss Using Digital Stories to enhance course induction for HCI students 2011 British HCI 2011: Health, Wealth and Happiness: HCI Educators Workshop, Conference abstract/presentation slides, Newcastle-upon-Tyne, UK
R BENEDYK, Dominic Furniss Using digital tories to enhance course induction for HCI students 2011 British HCI Education Workshop, Conference paper (text), Newcastle, UK
Dominic Furniss, Ann Blandford DiCoT Modeling: From Analysis to Design 2010 CHI 2010 workshop: ‘Contextual Analysis and Design’, Conference paper (text), Atlanta, US
Dominic Furniss, Jonathan Back, Ann Blandford Resilience in Emergency Medical Dispatch: Big R and little r 2010 Workshop on Interactive Systems in Healthcare (with CHI2010), Conference paper (text), Atlanta, US
Ann Blandford, George Buchanan, Paul Curzon, Dominic Furniss, Harold Thimbleby Who’s looking? Invisible problems with interactive medical devices 2010 Proceedings of the First International Workshop on Interactive Systems in Healthcare, Conference paper (text), US
Jonathan Back, Dominic Furniss, S Attfield, Stephen Hassard, Ann Blandford Exploring the Importance of Reflection in the Control Room 2009 CHI2009 Workshop on Designing for Reflection on Experience, Conference paper (text)
Ann Blandford, A Adams, Dominic Furniss Understanding the Situated Use of Healthcare Technologies 2009 CHI workshop 'Evaluating new interactions in healthcare', Conference paper (text)
Ann Blandford, TRG Green, Dominic Furniss, Stephann Makri Evaluating system utility and conceptual fit using CASSM 2008 INT J HUM-COMPUT ST, Journal article
Jonathan Back, Dominic Furniss, M Hildebrandt, Ann Blandford Resilience Markers for Safer Systems and Organisations 2008 Safecomp, Conference paper (text)
Dominic Furniss, Ann Blandford, Paul Curzon Usability Work in Professional Website Design: Insights from Practitioners’ Perspectives 2008 Chapter
Dominic Furniss, Ann Blandford, Paul Curzon Usability Work in Professional Website Design: Insights from Practitioners' Perspectives 2008 Chapter, London
Jonathan Back, Dominic Furniss, Ann Blandford Cognitive Resilience: Reflection-in-action and on-action 2007 Conference paper (text), Linköpings, Sweden
Ann Blandford, S Keith, R Butterworth, B Fields, Dominic Furniss Disrupting digital library development with scenario informed design 2007 Interacting with Computers, Journal article
Dominic Furniss, Ann Blandford, Paul Curzon Resilience in Usability Consultancy Practice: the case for a positive resonance model 2007 Conference paper (text), Linköpings, Sweden
Dominic Furniss, Ann Blandford, Paul Curzon Usability evaluation methods in practice: Understanding the context in which they are embedded 2007 ACM International Conference Proceeding Series, Conference paper (text)
Ann Blandford, Dominic Furniss DiCoT: a methodology for applying Distributed Cognition to the design of team working systems 2006 Interactive Systems: Design, Specification, and Verification: 12th International Workshop, DSVIS 2005, Newcastle upon Tyne, UK, July 13-15, 2005: Revised Papers, Conference paper (text), Heidelberg, Germany
Dominic Furniss, A Dix, C Ponsard, GQ Zhang Outdated ideas of the design process and the future of formal models/methods/notations 2006 Conference paper (text), Heidelberg, Germany
H Sharp, H Robinson, J Segal, Dominic Furniss The Role of Story Cards and the Wall in XP teams: a distributed cognition perspective 2006 Conference paper (text), Washington, DC, USA
Dominic Furniss, Ann Blandford Understanding Emergency Medical Dispatch in terms of Distributed Cognition: a case study 2006 Ergonomics, Journal article
Dominic Furniss Beyond Problem Identification: Valuing methods in a ‘system of usability practice’ 1900 Thesis / Dissertation
Dominic Furniss Codifying Distributed Cognition: A Case Study of Emergency Medical Dispatch 1900 Thesis / Dissertation
I Iacovides, Anna Cox, Dominic Furniss, C Myketiak Exploring empathy through sobering persuasive technologies: “No breaks! Where are you going missy?” 1900 Performance, Demonstration presented at the 2014 BCS Conference on Human-Computer Interaction (BCS-HCI 2014), Southport, UK
Ann Blandford, Dominic Furniss, Galal Galal-Edeen, G Chumbley, L Wei, B Franklin Intravenous Infusion Practices across England and their Impact on Patient Safety: a mixed-methods observational study 1900 NIHR Journals Library, Journal (Full / Special issue)
M Sujan, Dominic Furniss Organisational Reporting and Learning Systems: Innovating Inside and Outside of the Box 1900 Clinical Risk, Journal article