Activity tracking: Barriers, workarounds and customisation

Abstract

Activity trackers are increasingly popular, but they have high levels of abandonment and little evidence exists to suggest why this is. This paper explores barriers to engagement with activity trackers. We extend previous research by not only characterising the barriers users experienced, such as tracking accuracy and device aesthetics, but also by reporting the workarounds they created. We discuss implications for the design of activity tracking systems by reflecting on these workarounds, the potential for activity tracker design to help overcome existing barriers, and how customisation could play a role.