Who’s looking? Invisible problems with interactive medical devices

in Proceedings of the First International Workshop on Interactive Systems in Healthcare, Conference paper (text), US


There is evidence that widely used interactive medical
devices such as infusion pumps pose interaction
difficulties. Yet this evidence is widely dispersed, and
difficulties in programming, interaction and sociotechnical
design have rarely been a focus for study.
Interaction difficulties are effectively invisible. To
understand why, it is necessary to study the cultural
and organizational contexts within which devices are
designed, deployed and used. In this paper, we present
examples illustrating interaction difficulties and outline
features of the context that keep those difficulties