Using F-formations to analyse spatial patterns of interaction in physical environments

in CSCW '11 Proceedings of the ACM 2011 conference on Computer supported cooperative work, Conference paper (text)

Abstract

There are few conceptual tools available to analyse physical spaces in terms of their support for social interactions and their potential for technological augmentation. In this paper, we describe how we used Adam Kendon's characterisation of the F-formation system of spatial organisation as a conceptual lens to analyse the social interactions between visitors and staff in a tourist information centre. We describe how the physical structures in the space encouraged and discouraged particular kinds of interactions and discuss how F-formations might be used to think about augmenting physical spaces.